Q&A
Q
Which places are your products mainly suitable for use?
A
Different products are suitable for different scenarios, such as energy storage air conditioners used in battery compartments of energy storage power stations, explosion-proof air conditioners suitable for flammable and explosive places such as chemical/mining, precision air conditioners for data centers/server rooms in computer rooms, cabinet machines suitable for small equipment cabinets, and heat pump units suitable for heating and cooling supply in commercial buildings
Q
What is the difference between precision air conditioning in computer rooms and ordinary household air conditioning?
A
The core difference lies in the precision air conditioning system in the "precision" computer room, which can achieve a constant temperature of ± 1 ℃ and a constant humidity of ± 5%, support continuous operation for 7 × 24 hours, and have dust-proof and anti-static designs to meet the high heating and reliability requirements of servers; Ordinary household air conditioners cannot maintain stable temperature and humidity control, nor can they withstand long-term uninterrupted operation
Q
Do your explosion-proof air conditioners have safety certification?
A
Our explosion-proof air conditioners have been certified by national explosion-proof testing institutions and hold the "Explosion proof Certificate". They fully comply with explosion-proof safety standards such as GB3836 and can operate safely in flammable and explosive environments
Q
Do these industrial air conditioners require professional installation? Do you package installation?
A
This type of equipment requires high installation professionalism (such as wiring for explosion-proof air conditioners, layout of air ducts for computer room air conditioners). We will provide a professional installation team to provide on-site services, including installation, debugging, and on-site acceptance, to ensure the normal operation of the equipment
Q
What is the maintenance cycle for precision air conditioning in computer rooms? Do you provide after-sales maintenance?
A
The regular maintenance cycle is quarterly inspections+annual in-depth maintenance. We provide after-sales maintenance services, including filter replacement, equipment cleaning, parameter calibration, etc. We can also customize on-site maintenance plans as needed
Q
What are the specialized designs of energy storage air conditioning for energy storage power stations?
A
Energy storage air conditioning is specifically designed for battery compartments - for example, it supports stable cooling in high-temperature environments (above 40 ℃), has battery temperature control linkage function, can accurately match the heating curve of the battery, and comes with a fire linkage interface to ensure the safety of the battery compartment
Q
Our venue size is quite special, can we customize cabinet machines/air-cooled modules?
A
Customization is possible. We support adjusting the size, air outlet direction, power parameters, etc. of the equipment according to the space and cooling capacity requirements of the venue, to help you adapt to special venues
Q
What are the advantages of heat pump cogeneration units compared to traditional heating and cooling equipment?
A
Mainly "energy-saving+integrated", it can achieve cooling and heating in one machine, with an energy efficiency ratio far exceeding that of traditional split devices. The operating cost can be reduced by about 30%, and the installation is simpler, saving room space
Q
What is the energy efficiency rating of your industrial air conditioning? Can you help us save energy?
A
Our products all comply with the national industrial equipment energy efficiency standards. Energy saving technologies such as variable frequency and waste heat recovery are also used in air-cooled modules, heat pump units, etc. Long term use can effectively reduce the energy consumption cost of the site
Q
How long is the warranty period for these products? What is your response time after the malfunction?
A
The regular product warranty period is 1-2 years (slightly different categories), and the warranty for core components can be extended. The fault response is to come to the door within 24 hours (faster in urban/industrial clusters), ensuring that the equipment can resume operation as soon as possible
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Add:Building 1, East of Industrial Second Avenue and South of North Weiwu Road, Gongqing City High tech Zone Industrial Park, Jiujiang City, Jiangxi Province
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